Certificate III Customer Contact

Increase your company profits with better customer relations.

Are you reaching the full potential of your employees?

ABEX Training Group will help your staff develop the customer contact skills required to be successful in a call centre role.

This course will give your employees a new and professional skill set in the following areas:

• Customer relations
• Deloyment of field staff
• Dealing with customer complaints
• Processing credit applications
• Telemarketing
• National OHS standards

Up skilling your staff will give you a competitive edge by giving your employees the skills to become sought after customer contact professionals. Training is typically delivered using a workplace delivery method where an industry experienced trainer visits your business premises for one hour per month, combined with structured training withdrawal. Let ABEX Training Group help your business grow.

As an Employer you benefit by:

• More efficient employees
• More products sold to existing client base
• Better qualified professional staff
• Gain competitive edge
• More efficient staff
• Increase in profitability
• Improved customer relations
• Improved customer relations
• Develop new procedures
• Up-to-date OHS Standards
• Better analysis of customer credit status
• Better understanding between call-centre and technicians
• Increase in staff retention
• Government funding available for eligible, new workers*

Your Employees benefit by:

• More efficient employees
• Nationally recognised qualification
• Job security & satisfaction
• Becomes an industry professional
• Prepare for company growth
• Safer work environment
• Becoming a leader within your organisation

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* See your Australian Apprenticeship Centre.