Certificate II Retail Services

Increase your company profit with better customer relations.

Are you capitalising on your current employees' skills?

The retail industry are welcoming this new and dynamic course. ABEX Training Group will help your staff develop customer relations and in turn increase company profits.

This course will give your employees a new and professional skill set in the following areas:

• Customer service
• Operating point of sale equipment
• Merchandising
• Balancing the register & minimising theft

Up skilling your staff will give you a competitive edge by converting your employee’s into retail operations industry professionals. Training is conducted at your business premises for one hour per month, along with structured training withdrawal. Let ABEX Training Group help your business grow.

As an Employer you benefit by:

• More efficient employees
• More products sold to existing customer base
• Improved visual displays
• Better qualified professional staff
• Improved product knowledge
• Gain a competitive edge
• More efficient staff
• Increase in profitability
• Improved customer relations
• Better safety and security procedures
• Up-to-date OHS Standards
• Up selling – increase bottom line
• Increase in staff retention
• Government funded
• Secure current customers
• Improved stock control

Your Employees benefit by:

• Establishing career path
• Nationally recognised qualification
• Job security & satisfaction
• Becoming a retail professional
• Chance for promotion within your organisation
• Safer work environment
• Improved communication skills
• Becoming a leader within your organisation